Frequently Asked Questions

What will the downloadable chapters / DVD do for me?

I’m Listening will help you solve your own problems and hear your own wisdom, even if you have nowhere else you can go to be fully listened to. I’m Listening started when I became fascinated by the power of listening and what happens to people when they are listened to. What I’ve discovered is that a person’s self esteem and sense of being in the driver’s seat of their own life goes through the roof when they access their own wisdom and solve their own problems… Most of us don’t need to be told what do to – we know. We just need a process to help get us to that knowing. And this is where I’m Listening Now can help.

I’m Listening Now offers something unique – it is a visual process; our main product has 5 downloadable video chapters that take you through a journey to access your own wisdom and solve your own problems. In each chapter, I ask you a set of powerful questions that get you thinking (and feeling and imagining and remembering and sorting) about your life, your situation, your perspectives, your actions.

The video and audio sessions / DVD are organised to take you through a journey of understanding where you are at now; to shifting your perspective; to recognising and honouring your life’s gifts; to identifying executable actions; and to summarising where you are at now. This process will help you create clarity and energy in your life.

I’m Listening Now is based on the philosophy that the answers you need are always within your reach. What you need is someone to ask the right questions. And that’s what I’m Listening Now does – we ask the questions, and provide you with the space and place to reflect and respond to them.

The 5-chapter process helps you respond to life’s challenges and helps you think more clearly in cloudy situations.

Jules from Sydney told us:

“I’m Listening” put me back in control of my life situation, teasing out answers to my problems just by “being there” for me, caring, asking insightful questions and listening to my answers! Jill’s empathy is empowering! I’d recommend “I’m Listening” to anyone who needs to “be and feel heard”.

Who would benefit from I’m Listening Now?

If you are struggling with an issue – a relationship, something at work, financial stuff, health, I’m Listening Now offers a supportive process to work through that issue.

If you have a more general sense of not feeling as happy as you’d like, or feeling slightly overwhelmed or confused about what direction to take, I’m Listening Now can help you gain clarity and find a direction to move forward.

If you are feeling frustrated or impatient with where your life is now, I’m Listening Now can help you clear some of those feelings and see your life situation in a different light.

I’m Listening Now is best used as part of your journey, one component in your road of exploration and discovery. So continue reading inspirational books, listening to empowering CDs, watching life-affirming programs, and spending time with supportive people.

I’m Listening Now is a powerful and life-changing tool for growth but is not intended to be a substitute for proper medical care. If you are dealing with any sort of mental or emotional disorder or undergoing psychotherapy or have any other neurological or neurorespiratory disease, or any disease, please consult your doctor and use I’m Listening under their supervision.

Will the downloadable chapters replace a coach or therapist?

I’m Listening Now is not intended to replace sessions undertaken with professional coaches, counsellors, therapists or any other professional. It is not intended to replace good friends either.

I’m Listening Now can be helpful for people who would benefit from seeing a coach or therapist, but cannot afford it. Or they cannot afford to see their coach or therapist as often as they like.

You can use I’m Listening Now every single day if you need to. Or multiple times during a day. You can use it at 2 o’clock in the morning if you need to and you won’t be disturbing anyone or attracting an additional fee. I’m Listening Now is also a good adjunct to professional services.

One customer used it in addition to the work she was doing with a career coach and books she was reading about being in career transition.

She said that I’m Listening Now provided her with something that none of those other activities did; I’m Listening Now was a part of the jigsaw puzzle of services and resources she was using to help her through a rough patch. She had this to say:

“I would say the I’m Listening framework has been an important part of a larger journey. Thank you. I thought it was very helpful, well organized, insightful and probing questions. Plus, I love your accent. Great product”.

Why have you priced the products the way you have?

Imagine you were booked to have a one-on-one session with an experienced, professional coach or counsellor. Now imagine that the session takes as long as the 5 I’m Listening Now video chapters take to work through with any depth (2 hours minimum and likely longer, depending on how much time you spend on each chapter / question). how much would that session cost you – $200? $300? More? Compare that to the cost of the downloads and the DVD, which you can use over and over again, any time of the day or night, in the comfort and privacy of your own home.

Judy from Queensland said this about the pricing:

“’I’m Listening‘ can assist you with resolving difficult emotional issues that would usually require hours of face time with an expensive therapist. It has saved me a fortune and I can do it in the comfort of my own home any time I want to!”

Our pricing is based on the value the video/audio products (downloads and DVD) can provide to you if you use them as designed. The companion guide e-book is the culmination of years spent reading, learning, integrating information from workshops, books and CDs. If you were to attempt to accumulate all that information, it would take years in time and thousands of dollars. All that information is neatly packed up into an inspirational, easily downloadable and readable resource that you can refer to as often as you like.

I’m not technical. What if I need help with downloading or viewing the products that I’ve bought?

I’m not technical either, so we’ve made this process as easy as possible.  You don’t need any special technical skills to be able to download and watch/listen to the products.  The download process is very easy, and we guide you through it step by step.  We’ve also provided a Buyer’s Guide which offers extensive help with downloading, viewing and using your I’m Listening products.  You’ll be surprised how easy it is to download and view your products.

What if I’m not happy with the products after I’ve purchased and used them?

We want to know about it, if this happens.   And if you’ve used it as designed and can tell us what went wrong from your experience, then we’ll refund your money.  

Why do we ask you to tell us what went wrong?  So we can learn, and make our products better.  I’m Listening Now is the result of over 18 months research and development.  We produced a beta version of the video and had people from 5 countries test it over a 6 month period. 

We took those results and created the professionally produced video and audio downloads (and DVD) you can purchase here.  We drew upon my own extensive experience as a corporate facilitator and coach in creating the content and flow of the 5 sessions, plus we co-opted in other experts to check and confirm our approach. 

The end result is an easy to use yet powerful self-paced interactive program that gets you where you need to go.  

So if something goes wrong with your experience, we want to know about it.  We’re invested in this working for you.